Delivery & Shipping

SHIPPING PARTNERS


TRACK YOUR PARCEL HERE


If the product ordered is out-of-stock, we will contact you immediately to confirm a replacement / refund / other instructions.


Process of Delivery

  1. All prices are not included postage
  2. All purchases made before 11 am on working days will be processed on the same day.
  3. All purchases made after 11 am on working days will be processed the next day.
  4. All orders will be processed within 1-3 working days depending on order volume.
  5. Courier service only available from Monday - Friday (except weekend and public holiday)
  6. Tracking number will be emailed to your inbox upon the order is packed.
  7. To ensure speedy and punctual delivery of the package, please provide the correct/detail address, city state, and country.
  8. Glow.my understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 2-7 business days.
  9. Item will be inspected and packed nicely before send out to avoid goods damage. We will not be responsible for any damage or lost case during the shipping process.
  10. For inter-bank payment, the order will only be delivered once the transaction of payment is complete which usually takes about 1-3 working days.


Packing and Processing Time: 1-3 business days.
Note : We do get orders overloaded on selected times like festive season, sales, stock arrival (reservation) and processing days can get up to 5-8 business days. We apologize for the possible delay and appreciate your understanding.


Free Shipping

Glow.my offers free shipping only on products with sign 'Free Shipping'


Flat Rate Shipping

Glow.my offers flat rate shipping only on kbeauty products with sign 'Flat Rate Shipping'


Courier Delivery Time:
Peninsular Malaysia – 1-4 business days
Sabah, Sarawak and Labuan – 1-5 business days

General Delivery Days
Pos Malaysia delivers Monday – Saturday (except 1st Saturday of every month and public holidays)
Airpak Express delivers Monday – Saturday (half day). *certain items


Orders shipped within Peninsular Malaysia can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to Peninsular Malaysia can be expected within 2 - 4 business days


Change Order Details / Order Address
Should you need to change your order or address please contact us or
Whatsapp (http://glow.wasap.my) immediately. We will accept the change/order if the goods have not been shipped out.

Glow.my will not entertain any cancellations once the order is confirmed and submitted by the customer.


International Shipping
Shipping to other international destinations is unavailable at this time. However, for some circumstances, you can contact us for inquiries and we will calculate the shipping price for you.