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If the product ordered is out-of-stock, we will contact you immediately to confirm a replacement / refund / other instructions.
Process of Delivery
Packing and Processing Time: 1-3 business days.
Note : We do get orders overloaded on selected times like festive season, sales, stock arrival (reservation) and processing days can get up to 5-8 business days. We apologize for the possible delay and appreciate your understanding.
Glow.my offers free shipping only on products with sign 'Free Shipping'
Flat Rate Shipping
Glow.my offers flat rate shipping only on kbeauty products with sign 'Flat Rate Shipping'
Courier Delivery Time:
Peninsular Malaysia – 1-4 business days
Sabah, Sarawak and Labuan – 1-5 business days
General Delivery Days
Pos Malaysia delivers Monday – Saturday (except 1st Saturday of every month and public holidays)
Airpak Express delivers Monday – Saturday (half day). *certain items
Orders shipped within Peninsular Malaysia can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to Peninsular Malaysia can be expected within 2 - 4 business days
Change Order Details / Order Address
Should you need to change your order or address please contact us or Whatsapp (http://glow.wasap.my) immediately. We will accept the change/order if the goods have not been shipped out.
Glow.my will not entertain any cancellations once the order is confirmed and submitted by the customer.
Shipping to other international destinations is unavailable at this time. However, for some circumstances, you can contact us for inquiries and we will calculate the shipping price for you.