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What is your Return Policy?
Customers who wish to return or exchange any damaged or wrong item/type/shade/etc items are responsible to ensure that it complies with our policy below. Any delivery return request that falls outside of our stated policy will not be entertained
What will I get back the return item(s)?
-You can choose for a prorated refund of your Glow Account or exchange to a same/higher price item(s).
-Any exchange of item is subject to the same design and color only
-If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
-If a higher price is selected as a replacement for a returned item, the remaining top up has to be paid by the customer. Otherwise, if lower price item is selected, the balance will be credited to customer's credit for future purchase. No monetary refund is allowed.
-We reserve full right to reject any returned goods not meeting the stipulated Stock Return Policy
-If the quality, design, and size of item are far from your customer's expectation, exchange of item is allowed with other design
-Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
-Item design is slightly different from the picture displayed (e.g. button or pocket)
-Return or exchange is not allowed is size measurement differs about 1-3cm
-Sales items are not returnable unless it is a damaged item
-Please take note that all measurement, color shown are for reference purposes only, sometimes it might be slightly different in 1-3cm, and the color shown on a different type of monitors may have slightly different. If you are very particular on this you may choose not to order to avoid further dispute and argument.
How about postage charges?
-The return and replacement shipping fee will be borne by us provided the return and replacement are due to Damage or Stained Item. We will transfer back your postage fee after we have received the return item.
How can I return my purchase?
Kindly fill in Return Form here or email your inquiry to firstname.lastname@example.org with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.
How long will it take?
Please allow a minimum of 14 working days from the date we receive your return package to you.
Cancellation of Orders
I need more information about this. Who do I contact?
Please email your inquiry to email@example.com. Our customer service will contact you back within 2 working days.